Agentic AI to dominate customer service by 2028, Cisco research shows
Cisco’s latest global study reveals a sharp acceleration in the adoption of agentic AI across enterprise customer support. Released on May 27, 2025, the research projects that 68% of customer service interactions with technology vendors will be managed by agentic AI systems by 2028—up from a projected 56% within the next 12 months. This shift…